festiVOL offers the ability to sell tickets to program Participants for event entry, and the ability to reimburse ticket fees for Participants following the event. The feature is utilized to protect events from Participant last-minute cancellations and no-shows to shifts, and helps to ensure the event's ticket entry revenue stream is protected from fraudulent fan labor team sign ups.

Nothing in these Reimbursement Policy Requirements limits any rights available to Participants under the mandatory consumer protection laws of their jurisdiction, including without limitation the Australian Consumer Law, the EU Consumer Rights Directive, and the UK Consumer Rights Act 2015. Participants are responsible for any tax obligations that may arise in their jurisdiction in connection with reimbursements or other benefits received in exchange for completed work obligations; festiVOL does not provide tax advice.

festiVOL takes the Reimbursable Ticket process seriously. A reimbursement hinges on two factors:

a. Participant completes assigned shifts listed in festiVOL and earns the status of Work Obligation Complete within their festiVOL Event Home Page.

b. Participant follows the event general code of conduct and similar rules which may be stated within the Event Application Terms or FAQ.

We provide flexibility for Organizers to post their own policies with respect to their events, so long as they meet the following minimum requirements:

a. All Reimbursement policies and terms must be posted on the Application Terms page and pertinent portions should be repeated and clearly laid out within the FAQ;

b. "No Reimbursement" policies are not permissible;

c. Reimbursement policies must be in accordance with all applicable local, state, provincial, national and other laws, rules and regulations, including all requirements imposed by Card Schemes or Alternative Form of Payment Frameworks (each as defined in the Merchant Agreement), and including without limitation applicable consumer protection legislation;

d. Reimbursement policies listed in the Application Terms must include all specific requirements for a Participant to qualify for a ticket fee Reimbursement, including what action(s) the Participant must take to secure Reimbursement;

e. Reimbursement policies must apply to all Participants equally; they must be fair and should not discriminate, and include clear expectations that are reasonably able to be met by all Participants;

f. Reimbursement policies may not be changed with respect to purchases made prior to the date of such change and its posting to the applicable event page;

g. Reimbursement policies must set out a specific time frame within which qualified Reimbursements will be processed following the Event, which should not exceed five (5) business days from the event end date;

h. Organizer understands that Participant must be granted reasonable access to all tools, personnel, locations, and information needed to complete assigned shifts and therefore qualify for Reimbursement. Should Organizer fail to provide Participant with adequate access to shift completion requisites, festiVOL, at its sole discretion, may intervene and activate a Setoff claim and reverse Reimbursement forfeitures for applicable Participants;

i. Organizer must communicate shift expectations and requirements in advance of event, and must reasonably provide stated expectations to Participants. Should a Participant report discrepancies in communicated or published terms and expectations, festiVOL may, at its sole discretion, intervene and activate a Setoff claim and reverse Reimbursement forfeitures for applicable Participants;

j. Force Majeure Event – Organizer agrees to cancel and release from obligation any Participant shift that was affected by, or not able to be reasonably completed because of, a Force Majeure Event, including but not limited to an act of terrorism, riots, fire, flood, hurricane, typhoon, earthquake, lightning, epidemic, explosion, storms, strikes, police or military interference, lockouts, slowdowns, prolonged shortage of energy supplies, and acts of state or governmental action prohibiting or reasonably impeding Participant from completing activity;

k. Reimbursement policies must include a two-week dispute period. The two-week dispute time period begins on the date of festiVOL-initiated forfeiture notice to the final Participant notified/marked as forfeited. Organizer must respond to all disputes within two (2) business days of first receipt, and follow through with Reimbursement forfeiture reversals when applicable.

Post Event Process — Reimbursements & Forfeitures.

a. Complete Post-Event Accounting.

festiVOL groups any Participants that are Obligation Incomplete within Section 1: Forfeit Ticket Fee Reimbursements, within the Post-Event Reimbursements tab. Event Organizers may click on the name of any Participant in the list to navigate to their Worker Record and view their schedule, add in time clock details, or view notes.

b. Forfeit Ticket Fee Reimbursements.

Once the Forfeit Ticket Fee Reimbursements list has been reviewed, and Organizers are certain that the list contains only Participants they wish to forfeit ticket fee reimbursements for, the next step is to update their ticket statuses to Forfeited. Select all and click the Forfeit Ticket Reimbursement button. This action will update their ticket status to Forfeited and send an email to each forfeited Participant alerting them of their forfeited status, the two-week dispute timeframe, and the contact email of the Event Organizers.

c. Refund Completed Obligations.

When ALL Confirmed Participants have either a ticket status of Ticket Purchased + a Completed Work Obligation OR a ticket status of Forfeited, the Refund Ticket Fees button will activate within Section 2: Refund Completed Obligations. Simply select all and click Refund Ticket Fees to process all refunds.

i. Note that as default, the ticket fee reimbursement is the same value as the ticket price entered into the associated Fee field in Application Controls.

ii. At the time of refund, the Event Organizer may edit the refund value to a lesser value than the original ticket purchase price, but may do so only if the original terms agreed by the Participants clearly explained the Ticket Fee Reimbursement inequity.

iii. festiVOL may have added a non-reimbursable credit card transaction fee to the original ticket price, based on the selections of the Event Organizer when setting up their event.

d. Reversing a Ticket Fee Reimbursement Forfeiture.

In the case that a Forfeited Reimbursement Participant contacts Event Organizers via the dispute protocol, and Event Organizers validate the dispute and find that the forfeiture was in error, the forfeit status must be reversed before any other actions can be taken. Select the Participant in the Forfeit Ticket Fee Reimbursements list and click the Reverse Ticket Fee Forfeiture button.

e. Workers in Limbo.

festiVOL provides a last status check to assist Organizers in locating any Participant that may have purchased a Reimbursable Ticket and not been marked as Forfeited or received a Fee Refund, for whatever reason. Any such workers will be listed in Workers in Limbo and will need to be sorted out by Event Organizers.

f. Close Out Event.

Once the two-week dispute time period has ended (a full two weeks from the time Participants were marked as forfeited and the forfeiture notice was sent), the Organizer may close out their event. This effectually closes down all transactional functions of the event, so that no more transactions may occur, and festiVOL may complete post-event accounting and process and remit event revenues.